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Here you'll find answers to common questions first-time FIP clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. FIP is a full service solid-image specialist offering high-quality, full-color commercial printing, fast and economical short-run digital printing, direct mail services, award-winning design, and concept/marketing programs. We offer a wide range of products from color copies, to large format displays and banners, to specialty promotional items and sales show environments. To see a full listing and description of what we can offer you, contact one of our sales representatives and discuss your goals.

  2. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

  3. Tips on how to create and save your design files

    Making files print ready and acceptable for us to print will save you time and money.

    • If your image (live area) does not go to the edge of the paper, leave at least 3/8" clear space (gripper edge)
    • If the ink goes to the edge of the paper (crop) you need to extend (bleed) your image at least 1/8" beyond the crop. If making a PDF, remember to check the boxes for crop marks and 1/8" bleed.
    • If the piece folds, print a hard copy (dummy) to double check that the final piece will fold as you want it to. We are happy to supply templates for the more popular configurations or will provide one custom-made to your specifications.
    • Other than headlines, text (body copy) produced in Photoshop is not recommended. Photoshop is a raster program and body copy may not print as crisply as does type produced in a vector based program.
    • If the job prints in spot colors, RGB or CMYK images are not acceptable. Elements must be assigned their respective spot color designation (see Pantone Matching System – Item 6).
    • Check anything in your file that is black to ensure it is not "4-color black." All black ink should contain no cyan, yellow or magenta. 4-color black is difficult, if not impossible, to register in a full-color press.

    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS
    Please note that because Corel Draw files do not always convert well to Illustrator, PDF is the preferred format. (pdf/x-1a is preferred)

    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF (pdf/x-1a is preferred)

    • Use the "Collect for Service Provider" feature
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and

    You will need to have the full version of Adobe Acrobat PDF. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  4. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  5. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  6. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  7. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  8. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  9. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  10. Once I submit the documents, how long will it take to finish my job?

    Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

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