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1. Were your calls/emails answered in a timely manner?
2. Was the reason for your call handled promptly?
(Quote request, job status update, etc.)
Did you receive your order in the time period you expected?
Overall, were you satisfied with the quality of your product/order?
Was the customer service staff professional and courteous?
Did you know that FIP sells promotional products, signs and banners?
Did you utilize the ordering and file management tools provided on

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